Four steps from the first call to a working solution
Every step has a clear outcome and a price agreed in advance. After each one we can stop — including after the first.
1. Introductory call
Half an hour by phone or in person. We want to know where things are stuck and what you have already tried. You do not get a proposal at this meeting — you get an assessment of whether we can help at all and what a sensible first step would be. If we judge it is not our field, we say so immediately and, where we can, suggest who to call.
2. Mapping the current state
We talk to the people who actually do the work, review documents and data, and describe the situation as it really is. This step is common to almost all our projects — the same mapping underpins a process redesign, a system specification and due diligence before a transaction.
3. Plan and estimate
You receive a prioritised list of measures with estimated effort and expected effect. The plan is written so that an owner understands it, not only a specialist, and so that it can be carried out alongside regular work.
4. Delivery and handover
Step-by-step rollout, training for the team and a check on whether the solution has really taken hold. A project does not end with a signature but when people are using the new solution.
How we agree on the price
Smaller projects are split into phases. For each phase we agree a fixed price and what its outcome will be. After each phase you can stop — including when it turns out the first step was enough.
For longer engagements we agree a daily rate or a monthly package with a set number of days. For transactions the fee is agreed separately, according to the scope and complexity of the deal.
You always receive the proposal in writing before we start.
Your project starts with a conversation
The first call takes half an hour, is free and comes with no proposal. First we understand where you are.
Free consultation